Customer Service
We specialize in P & C Lines of Insurance for the following Entities:
- Retail Agencies and Brokers
- Wholesale Brokers
- Program Managing Brokers
- MGA’s/MGU’s
- Carriers
Full scale of Customer Service includes the following services:
- Handling of inbound phone calls
- Outbound phone calls to the carriers
- E-mail notifications and reminders
- Policy changes, cancellations
- Adding drivers to the Policy
- Adding vehicle to the Policy
- Address change to the Policy
- Creating new Policies in AMS
- Updating new Policies in AMS
- Policy documents
- Processing payments
- Change or payment confirmations
- MVR’s
- Loss Runs
- Organizing and attaching documents
- Downloading documents from carrier webs
- Handling faxed or e-mailed docs
- Handling certificates and notices
- Verifications with the carriers
- Follow ups
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